What do I need to use Infiniti InTouch™?

  1. A compatible smartphone. 
  2. Smartphone data plan (the data transfer will be made over your smartphone’s subscription plan. 
  3. The Infiniti InTouch™ App downloaded on your smartphone. 
  4. An Infiniti InTouch™ account. You can open an Infiniti InTouch™ account via the Infiniti InTouch™ app or by going to the owner portal. Once you’re registered you will need to add your vehicle to your account by inputting your VIN and PIN provided by the dealer, then click ‘activate’.

Do I need a subscription to use the Infiniti InTouch™ App Services?


Yes, a Subscription Agreement is required to enroll.

How long is the free trial?


Initial 24 months, beginning on your date of purchase, are included for free. Subsequently, you will be asked to pay by credit card at the current subscription rate and your service will continue for 1-year period under the terms of your Subscription Agreement.


What phones are compatible?


For a complete list of compatible phones relevant to the use of the entertainment, telephoning and address book features, please click here. For a complete list of compatible phones relevant to the use of the Infiniti InTouch™ services click here.

How does the voice recognition feature work?


Some of the Infiniti InTouch™ Apps services enable voice input (voice recognition) while others will read out content presented in apps, such as Facebook posts using text to speech. NOTE: voice recognition feature is only available in English, German, French, Italian and Dutch.

What models is the Infiniti InTouch™ system available for?

Currently the Infiniti InTouch™ System is only available as a feature of the Q30 and Q50.


Another member of my family uses the vehicle. What can he/she do?

The Infiniti InTouch™ system can remember, and automatically adjust to, the personal settings of up to four people – three registered users and one guest. So you can have different mobile devices paired via Bluetooth®, however, only one device can be connected to the vehicle at a time. Connections will be prioritized by the order in which the phones were paired to the vehicle.


Where can I download the Infiniti InTouch™ App?

It is available on the Apple App Store and Google Play.

How do I connect my smartphone to use the Infinit InTouch™ App Services?

To connect and configure Infiniti InTouch™ Apps using an iPhone: first connect your iPhone to the Infiniti InTouch™ system using your iPhone’s USB cable, and then open the Infiniti InTouch™ app on your iPhone.

Android smartphones can be connected and configured wirelessly via Bluetooth.


What customer information or data is collected and shared with service providers or the companies?

Infiniti InTouch™ does not collect or share any data that is identifiable to the user – data will be anonymous. Usage and frequency data of the various services available in your vehicle will be collected.


Driving is serious business. Only use Infiniti Connection™ and Infiniti Connection Plus services when safe to do so. Services, including automatic crash notification and SOS, require an active subscription, and are dependent upon the telematics device being in an operative condition, its ability to connect to a wireless network, compatible wireless network availability, navigation map data, and GPS satellite signal receptions, the absence of which can limit or prevent the ability to reach Infiniti Connection Customer Care or receive support. Services require compatible 2G GSM/GPRS cellular network provided by AT&T. 2G cellular network not available in all areas and/or available at all times. Cellular technology is evolving, and changes to cellular networks provided by independent companies are not within Infiniti’s control. AT&T has announced that on December 31, 2016, AT&T will terminate 2G network availability. AT&T has advised that, if purchased/leased vehicle prior to March 31, 2016, you must enroll by March 31, 2016 to have the services on the 2G network through December 31, 2016. Like other devices that rely on 2G network coverage, once the 2G network is terminated, Infiniti Connection and Infiniti Connection Plus services will not function unless equipment replacements, upgrades, or alternative 2G network coverage are available at that time, which Infiniti cannot guarantee. Infiniti is not responsible for associated costs that may be required for continued operation due to cellular network termination (including equipment upgrades, if available, or roaming charges on alternative networks). Certain vehicle services, including Google® compatible services, provided by independent companies are not within Infiniti’s control and are subject to change without notice or liability to Infiniti and its affiliates and agents. Complimentary 12 month subscription begins on your date of purchase. Subsequently, your credit card (if on file) will be charged at the then current subscription rate and your service will continue for 1 year periods under the terms of your Subscription Agreement, or until 2G coverage is terminated on December 31, 2016 (if equipment upgrades or roaming charges are not available by that date). Text rates and/or data usage may apply.  Terms and conditions of Subscription Agreement apply. See InfinitiUSA.com for more information.


Email, Calendar, and connectivity to the App Garage to download or update Vehicle Apps requires internet connectivity through an active Smartphone Apps subscription to function.


Some vehicle apps require the Infiniti InTouch™ App installed and logged in with an active account to function.


Never program while driving. GPS mapping may not be detailed in all areas or reflect current road status.


Availability of specific features is dependent upon the phone's Bluetooth® support. Please refer to your phone owner's manual for details. Bluetooth word mark and logos are owned by Bluetooth SIG, Inc., and any use of such marks by Nissan is under license.


Always give your full attention to driving. Avoid operating your iPhone® in such a way that you can be distracted during vehicle operation. See Dealer for details. iPhone® is a registered trademark of Apple, Inc. All rights reserved. iPhone® not included.